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Returns and Exchanges
If you are not satisfied with your product in any way, Wallebeck Baby & Child gives you 14 days in which you may return or exchange your item. Please note, however, that Wallebeck Baby & Child is unable to provide a refund for any items that appear to be soiled or damaged in any way. In addition, no refund or exchanges can be obtained on customized items and items that have been ordered with embroidery. Change of free items or bonus products is not allowed. If returned you will not receive any monetary or material compensation for them.
EXCHANGE: You may only exchange an item to a different color. You are not allowed to exchange for another product. If Wallebeck Baby & Child is unable to provide the color you require, you will get a refund of your money. For exchanges make it clear which color you require. You must cover the cost of return postage. You should allow 2-3 weeks for Wallebeck Baby & Child to process your return and send out a replacement.
RETURNS: You may return any item as long as the products are in the same condition and packaging in which they were sent out. You must cover the cost of return postage. It is important to inform us whether you wish your refunded money to be transferred directly back to your bank account or whether you would like it to be placed as credit on your Wallebeck Baby & Child customer account. If you would like the refunded money to be transferred directly back to your bank account please provide us with your international bank account number IBAN and your bank´s SWIFT code. You should allow 2-3 weeks for Wallebeck Baby & Child to process your return and refund you accordingly.
To return or exchange your item, pack it carefully to a separate box or padded post envelope and send it together with a completed returns form to the address listed below:
WALLEBECK INTERIOR & DESIGN AS
GAMLE MOSSEVEIEN 29D
The right to obtain a refund is valid where products have been found to be damaged, faulty or incomplete upon delivery. We reserve the rights for having minor differences in product colors and details. If you have any doubts regarding those details (also regarding embroidery orders), we advise you to contact our customer service before placing an order. email@example.com
Minor product detail differences and slight changes in colors do not justify a claim. Apply common sense.
The quality of the product in relation to the price that was paid will determine whether a worn out product is eligible for refund.
To obtain a refund, send your product to Wallebeck Baby & Child together with a filled out returns form which you can get from our customer service, send mail to firstname.lastname@example.org
It is important that you provide us with sufficient information about your reason for returning the product, how much you have paid for postage and if you would prefer compensation by a replacement or refund of your money. You will also be compensated for the return postage costs if the fault is on behalf of Wallebeck Baby & Child.
You should allow 2-3 weeks for Wallebeck Baby & Child to process your return and compensate you accordingly.
Lost return or exchange parcels and unclaimed orders
Please note that if return or exchange parcel is lost when being sent back to Wallebeck Baby & Child, you will only be compensated if you have the postal tracking code for the shipment.
If your customized product order or embroidery order is returned unclaimed to Wallebeck Baby & Child, we will contact you by email. You have rights to get your customized items and embroidery items sent out once more. You will also be compensated for the return postage costs. If Wallebeck Baby & Child cannot reach you within 14 days, you will be invoiced for the return/administration costs. Item will be disposed.